Welcome to Francisco Jesús Cruz Criado. We appreciate your visit and your use of our services. The following Terms and Conditions govern your access to, browsing of, and purchasing activities on this website. Please read these terms carefully before using this website; your continued use of this website constitutes your agreement to the contents of these terms.
I. Company Information
This website is operated and managed by the following entity:
Company Name: Francisco Jesús Cruz Criado
Operating Entity: Francisco Jesús Cruz Criado
II. Scope of Application
These terms apply to all users who access this website, browse products, place orders, and utilize related services. We reserve the right to modify these terms without prior notice; any updates shall become effective immediately upon their publication on the website.
III. Product Information
We strive to ensure that all product information displayed on this website—including images, descriptions, dimensions, and colors of our vases—is accurate and free of errors. However, due to variations in display devices and the nature of handmade craftsmanship, the actual products may exhibit slight differences.
IV. Orders and Contract Formation
By submitting an order and completing payment, you are deemed to have made an offer to purchase.
A binding sales contract is formally established only after we have confirmed your order and dispatched the goods.
In the event of insufficient stock or other exceptional circumstances preventing fulfillment, we reserve the right to cancel the order and issue a refund.
V. Pricing and Payment
All prices are as listed on the website and are denominated in Euros (EUR).
We reserve the right to adjust prices at any time; however, confirmed orders will not be affected by subsequent price changes.
VI. Shipping and Delivery
Orders will be processed in accordance with the guidelines outlined on the “Shipping Information” page, which includes details regarding processing times and shipping methods.
VII. Return and Exchange Policy
Unless otherwise specified, users may request a return or exchange within a reasonable timeframe after receiving their goods, provided that the following conditions are met:
The item remains unused and in its original packaging.
The item has not sustained any human-induced damage that would render it unfit for resale.
Valid proof of purchase (order details) is provided.
Specific details regarding returns and exchanges can be found on the dedicated “Return and Exchange Policy” page on this website.
VIII. Limitation of Liability
To the fullest extent permitted by law, this website shall not be held liable for the following:
Delivery delays caused by force majeure (unforeseeable circumstances beyond our control).
Delays or damages incurred during transit by the shipping carrier.
Losses or damages resulting from the user’s improper use of the product.
IX. Note on Business Operations
Due to recent changes in market conditions and continuously rising operating costs, our store is currently facing significant operational pressures. To optimize our inventory structure and accelerate capital turnover, we have implemented a phased clearance strategy for select vase products. These items are being offered at significantly discounted rates—with some even being sold at or below cost—as part of a strategic operational adjustment designed to enhance inventory turnover efficiency and provide consumers with exceptional value.
X. Intellectual Property
All content on this website—including, but not limited to, images, text, designs, and trademarks—is the exclusive property of this store or its respective rights holders. Unauthorized reproduction, republication, or commercial use of such content is strictly prohibited.
XI. Governing Law
These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of Spain.
XII. Contact Us
If you have any questions regarding these Terms and Conditions, please contact us using the methods provided below.