Thank you for purchasing vases from Francisco Jesús Cruz Criado. We are always committed to providing our customers with high-quality products and an excellent shopping experience. If you are not satisfied with the item you received, you may request a return or refund in accordance with the policy outlined below.
I. Return Period
Customers may request a return within 30 days from the date of receipt of the item.
Return requests must be submitted within this timeframe.
Requests submitted after 30 days will not be accepted.
Returned items must remain in their original condition.
II. Refund Processing Time
Once we have received and verified that the returned item meets the eligibility criteria, we will initiate the refund process:
Refund Completion: Processing will be completed and the funds returned via the original payment method within 3 business days.
Actual receipt of funds may experience slight delays depending on your bank or payment platform.
III. Return Conditions
To ensure a smooth return process, please ensure the following conditions are met:
The item is unused and undamaged.
The original packaging and labels remain intact.
Valid order information or proof of purchase is included.
The issue is not the result of human-induced damage or improper use.
IV. Non-Returnable Items/Situations
Return requests may be declined in the following situations:
The item has been used or is visibly damaged.
The 30-day return period has expired.
Non-quality-related issues arising from subjective personal preferences (e.g., disliking the style—exceptions may apply in special circumstances).
Valid order information is not provided.
V. Return Process
Contact Customer Service to submit a return request.
Receive the return shipping address and confirmation details.
Securely package the item and ship it back to us.
We receive and inspect the returned item.
Once verified, we arrange for the refund.
VI. Refund Method
Refunds will be issued via the original payment method used for the purchase, including but not limited to:
Credit Card / Debit Card
PayPal or other payment platforms
VII. Statement on Business Operations and Price Adjustments
Due to recent changes in market conditions and rising operational costs, our store is facing certain business pressures. To optimize our inventory structure and accelerate cash flow, we have adopted a phased clearance strategy for select vase products. Consequently, some items are being sold at or even below cost to improve inventory turnover efficiency and provide consumers with more cost-effective purchasing options. 8. Contact Us
If you have any questions regarding the refund or return process, please feel free to contact us:
Email: francisco@minimalutopia.shop
Phone: 695208643
Address: Carrer Beneficència N. 15 1 1 1 1, Vilafranca Del Penedès, B, 08720