Welcome to the Francisco Jesús Cruz Criado FAQ page. Here, we have compiled the questions our customers most frequently encounter during the process of purchasing our vases, with the aim of helping you enjoy a smoother and more seamless shopping experience.
I. Where are your vases shipped from?
Our products are primarily shipped locally from Spain to ensure efficient delivery and product safety.
II. How soon will my order be shipped after I place it?
All orders are processed and prepared for shipment on the same day (excluding special holidays), ensuring that your order enters the logistics pipeline as quickly as possible.
III. How long does shipping take?
Once your order has been fully processed and handed over to our logistics partners, the standard shipping time is:
Delivery within approximately 2 business days.
Actual delivery times may vary slightly depending on your specific address or current logistics conditions.
IV. Which shipping carriers do you use?
We partner with several reliable logistics providers, including:
DHL Express
GLS Europe
Correos España (Spanish Post)
Our system automatically selects the most suitable shipping method based on the specifics of your order.
V. How do I request a return or refund?
You may request a return within 30 days of receiving your order. Refunds are processed within 3 business days after the returned item has been inspected and verified, and the funds will be returned via your original payment method.
VI. Do the vases look exactly like the photos?
We strive to ensure that our product photos accurately represent the actual items; however, due to variations in lighting conditions during photography, differences in display devices, and the unique nature of handmade craftsmanship, the actual product may exhibit slight differences in color or minor details compared to the images shown.
VII. Operational Notice (Important Information)
Due to recent changes in market conditions and continuously rising operational costs, our store is currently facing certain operational pressures. To accelerate inventory turnover and optimize our overall operational structure, we have implemented a phased clearance strategy for a selection of our vases; consequently, some items are being sold at prices close to—or even below—our cost price. This adjustment constitutes an operational optimization measure designed to enhance inventory efficiency while simultaneously offering our customers opportunities to purchase high-quality products at exceptional value. 8. Contact Us
If you have any further questions, please feel free to contact us at any time:
Email: francisco@minimalutopia.shop
Phone: 695208643
Address: Carrer Beneficència N. 15 1 1 1 1, Vilafranca Del Penedès, B, 08720